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Privacy Policy

This privacy policy aims to provide information in a transparent manner about your personal data that we collect and process, in compliance with relevant European and national legislation, which includes, but is not limited to, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act issued by the This policy also explains how we collect and process your personal data. Personal data means any information or set of information that identifies you or could be used to identify you (together with other information), which includes the information you share with us and what we learn from you.

You can make requests and seek answers regarding the protection of your personal data and the exercise of your rights in relation to it by contacting us at:

Who are we?
We are "Sou Rowe" Ltd, UIC 207345549, with registered office and registered address. Our registered office and registered address is. Plovdiv, registered office no. 1, office 1
Contact phone number: +359 885 149 216

Ways of collecting personal data
Personal data we collect. Personal data that you provide to us. When you use our website to order an item, we require personal data from you so that we can fulfil your order and you can receive the item you want. In order to serve you and fulfil your orders, the following data is required:

name and surname
contact phone
address for invoice and delivery
postal code
company name

Information from third parties
We can see which browser you use, your IP address and what computer operating systems you use. We may use this information to improve the services we offer.

Sensitive personal data is a category of data that includes (but is not limited to) data about health, racial or ethnic origin, religious beliefs and political opinions. We do not collect such information.

Our website uses cookies to make browsing our website easier, to improve its functionality and to optimize it for your preferences. Many cookies contain a unique identifier that allows our website to distinguish your browser from internet browsers that contain other cookies. By using cookies, we provide you with more user-friendly services that would not be possible without them, such as not having to enter login details each time you access our website.
You can prevent the installation of cookies or block them by setting your browser to refuse all or some cookies. Cookies already set can be deleted at any time by your Internet browser or other software programs.
If you choose to disable the cookie setting in the internet browser you are using, not all features of our website may be fully usable.
Please note that there are also cookies that are required for the operation of our website and cannot be turned off if you wish to use it.

How will we use your personal data?
The judgment regarding the processing of your personal data will depend on the reasons for your relationship with us. The legal grounds we use to process your personal data are as follows:

Necessity for contract performance
The processing of your personal data is often necessary in connection with the conclusion of a contract between us for the purchase and sale of the items that our website provides.

In some cases, we will rely on your explicit consent to use your personal data. This legal basis is most commonly used to send marketing information to you, and in relation to whether we would like to share your personal data with one of our partners ("third party") to fulfil a purpose of ours. Consent means any freely given, specific, informed and unambiguous indication of assent, which may be in the form of a statement or other unambiguous affirmative act, given by the data subject consenting to the processing of personal data relating to him or her.

Legitimate interests
When we process your personal data for our internal administrative purposes and when we need to take steps to protect the security of the company's network, we rely on the legitimate interest ground. Where processing is necessary to protect legitimate interests pursued by us or a third party, unless your interests or fundamental rights and freedoms override those interests, which requires the protection of personal data. In these cases, we have a legitimate organisational interest in processing your personal data.

Legal basis
All cases where we process your personal data in compliance with a legal obligation, e.g. processing is required by law or other regulations.

Marketing information
We want to ensure that you receive the amount of information about "SOU ROU" Ltd that you have previously requested. We also want to contact you in a way that is convenient and acceptable to you. Your preferences apply to the marketing information you receive from us. For example, if you are part of our program, we may contact you in a manner we deem appropriate for the program to proceed. This type of communication is administrative and is not covered by your preferences.

Email Marketing
If you explicitly provide your consent along with your email address, we may contact you for marketing purposes via email. By subscribing to a newsletter, you give us the right to use your email address for email marketing purposes.
The choice to receive marketing communications from us is entirely yours. They would contain information about our work and our products.
You can change your preferences at any time by clicking the "unsubscribe" link at the bottom of any email. You can also change your contact preferences at any time (including telling us that you do not want us to contact you for marketing purposes by mail) by contacting us at the above email address.

Who do we share your personal data with?
We may share your personal data with third parties:
To affiliated companies and service providers to provide the products or services you have requested from us.
To third parties who provide services and process data for us. This includes trusted partners who work with us. This is done depending on your marketing preferences and our internal policies and procedures. We require such third parties to comply with our guidelines and legal data protection requirements.
Alternatively, we may need to comply with a legal obligation to disclose your personal data (for example, a request from the police), to exercise our rights or to protect the interests of the company (for example, in the case of suspected fraud).
We will not share, sell or exchange your personal data with third parties for their own marketing purposes unless you have given us your consent to do so.
If we use content, tools or other facilities from other companies whose registered offices are located in a third country, a transfer of data to the home countries of those third party providers is deemed to have occurred. The transfer of personal data to third parties shall only take place if there is an adequate level of data protection, user consent or other legal authorisation.
Our Site may include Social Media features, such as the "Facebook Like" button and "Widgets," such as the "Share This" button or interactive mini-programs that are displayed on our Site. These features may collect data about your IP address, which page you visit on our site and may place cookies to make the feature work properly. Social media features and widgets are hosted by a third party. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy (confidentiality) policies and other policies of the companies that provide them. We have no control over these Social Media Features and accordingly are not responsible for the information/features contained therein.
In addition, we may use third party services such as:
Google Analytics, which collects, monitors and analyzes how you interact with the Site.
MailChimp to store your email address as well as other data related to your email address. We use MailChimp as our marketing automation platform. By submitting a form on the Site, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy (Privacy) and Terms.
The following plug-ins:
"Insert Headers and Footers" by WPBeginner.
"MailChimp for WordPress" by ibericode.
"Cookie Notice" by dFactory.
"Yoast SEO".
"Contact Form 7" by Takayuki Miyoshi.
"Disable Comments" by Samir Shah.
"User Profile Picture" by Ronald Huereca.
"Force HTTPS (SSL Redirect & Fix Insecure Content)" by LittleBizzy.
"Loco Translate" by Tim Whitlock.
"Facebook Pixel.
"Google Remarketing Tag".

How long will we keep your personal data?
We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period, we consider the volume, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes by other means, applicable legal requirements.

Security of processing
We have put in place appropriate and state-of-the-art technical and organisational security measures. In this way, the data processed by us is protected from accidental or intentional manipulation, loss, destruction and unauthorized access.

Your rights
You have the right to request access to your personal data at any time. You have the right to know what categories of personal data we process about you and them and what we use it for, how we store it. You also have the right to receive information about the personal data that is being processed and any available information about its origin, unless it is protected by legal secrecy. To exercise your right of access, send us an access request by email. In the rare event that we cannot provide access to personal data within one month, we will notify you, giving the reasons.

You also have the right to ask us to correct any inaccuracies in your personal data and the personal data of your minor children. You can send your request to update your personal data to the above email address.

In addition to the rights listed above, you have the right to request:
deletion of data;
restriction of data processing for a certain period of time;
object to the processing of your personal data;
ask us to stop using them if there is no need to do so

You can also withdraw your consent for us to use your personal data at any time. Please contact us at the above email if you wish to withdraw your consent. Please note that if you withdraw your consent, we may not be able to provide you with certain services.

We always aim to meet your requests where these requests are admissible and justified and to provide you with a response within the statutory time limit. In rare cases, we may need to extend this time limit, but by no more than the maximum time limit permitted by law.

In some cases, we are required by law to retain relevant personal data and it will not be possible to delete it from our systems at your request. In the event that you believe we are violating your rights, you may contact us to have the matter investigated.

Filing a complaint
Please let us know by the above email if you are not happy with the way we have used your personal data.

You can also lodge a complaint or report with the Data Protection Commission. Up-to-date information on how to exercise your right to complain to the CPD is available at: - the website of the supervisory authority.

We do not guarantee the continuous operation of the site.
We reserve the right to interrupt access to certain material or to the entire website for an indefinite period of time, whether scheduled or random. We shall not be liable for any damages suffered by Users as a result of such interruptions.
We reserve the right to redirect Users to other websites that are controlled by us. In this case, the User must accept the terms of those websites.
We reserve the right to redirect Users to other websites that are owned and controlled by third parties. We have no control over the content of these websites and accordingly are not responsible for the content of these websites.
The information on the Site should in no way be construed as advice or consultation. All actions by Users relating to the protection of their rights and legitimate interests should be carried out in consultation with a specialist in the relevant field.
The information provided on the Site may be general and abstract. Its proper application in practice depends on the law, including the legal facts of the particular situation, which cannot be described on the Site. This is the reason why we are not responsible for how Users apply the information in various more complex situations or in situations with specific characteristics that result in harm to the User.

Privacy Policy Changes
We may update the terms of this policy at any time. This privacy policy is reviewed and updated by us regularly in order to be as clear, accurate, transparent and to cover any new changes or changes in relevant legislation that may occur to us. If you continue to use our website and services, you will be deemed to have acknowledged these changes.