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General conditions

These Terms and Conditions constitute a legally binding agreement between the online shop of "SOO ROW" Ltd and the users (you) in relation to the services offered by By viewing the pages, clicking on the sites or links located on the pages of, you agree, accept and undertake to comply with these Terms of Service.
"SOO ROW" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 207345549, Headquarters and mailing address. 1450 1505 "Shipka" №22, floor 1, office 1

About your privacy
"SOО ROW" Ltd. processes and takes measures to protect the personal data of users in accordance with the requirements of the Personal Data Protection Act. Users agree that SOU ROU Ltd has the right to process their personal data in connection with the use of the website services. In order to serve you and fulfill your orders, it is necessary to accept the following data:

name and surname
contact phone
address for invoice and delivery
postal code
company name

The data that we will receive when ordering, registering or browsing the pages will be used solely for your service - accepting and fulfilling orders, contacting you in cases of need related to the order and improving the service of "SOU ROU" Ltd. We guarantee that this data will not be provided in any form to third parties or used for purposes other than those described above.
Your user profile can be deleted from the system of "SOU ROU" Ltd together with the data associated with it if you wish.

The order
Each order of a product or service through the system of "SOU ROU" Ltd is associated with an obligation to pay by the payment method of your choice. We accept orders 24 hours a day, also on weekends and public holidays. In the order process, you have the opportunity to see the products you are buying and their prices, your name, e-mail, phone, address, postal code, delivery method and payment method. After completing the order, you will receive a call from us at the phone number provided confirming the same information.

All prices are in BGN including VAT. The prices of the products are shown without the shipping cost, which you will receive information about during the order process.

Problems in order execution
Execution of your order may be prevented for any of the following reasons:
It is possible that one of the ordered products is not available; in this case we will contact you as soon as possible by phone or e-mail.
You have provided incorrect or incomplete delivery details - name, address, telephone number, postcode.

In the event of a discrepancy between the products received and the products ordered, or if an inaccuracy occurs due to our fault, we will bear the cost of the subsequent return and replacement of the non-conforming products. If delivery is not possible through no fault of SOU ROU Ltd (you are not at the address or do not answer the supplier's calls), your order will be returned to us until we contact you.

We offer cash on delivery: on receipt of your order, you pay the courier in cash or by debit card.

Delivery and receipt of products
Delivery to:
Selected during the checkout process after filling in exact address, names, zip code.
Delivery to the office of a courier company:
The location of the office and its name is selected during the ordering process.

Order cancellation and return
You can cancel your order free of charge within the day you placed it until 16:00. To cancel an order please call 0889 371 074 or email us at
If an order is refused outside the time limits stated, the customer must pay the courier return to our warehouse.
The customer has the right to return the product within 14 days if the type and integrity of the packaging are not compromised.
You may exchange the products for others or we will refund the value if you do not want an exchange. We refund the value of the products, excluding the cost of shipping.

Complaints and questions to us
Please contact us on 0889 371 074 or 0885 149 216 with any questions relating to the products or services provided by SOU ROU Ltd.

Content and copyright
The Website contains copyright materials and texts, images, graphic logos, graphics, trademark logos, databases and software that are owned or licensed by SOU ROU Ltd. and are protected by Bulgarian and other applicable laws and conventions on copyright, related and other intellectual property rights. Reproduction of the content of the Website and/or any of its intellectual property elements may only be made with the written consent of SOU ROU Ltd or its representatives. The use of the services and the website does not grant the users any rights to the intellectual property objects in their entirety or to any part thereof.

About the products
The information and products on this site are not intended to diagnose, treat, cure or prevent any disease or health problem.

In accordance with the Consumer Protection Act, consumers of the online shop may, in the absence of an amicable settlement, address a complaint to the regulatory authorities at the following address:

* Web:
* Tel: 0700 111 22
* Address. Sofia, 1000 PK, pl. "Slaveykov" №4A
* Email: email:

EU Online Dispute Resolution Platform (ODR Platform)

Alternative Dispute Resolution